Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange. Returns can be made by natural persons who made a purchase in the online store www.emalco.com/shop

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

– Gift cards
– Custom made products

If you want to return the products, please contact us first by e-mail at emalco@emalco.com or by phone at +48 730 007 580

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Then contact your credit card company, it may take some time before your refund is officially posted.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Shipping returns

To return your product, you should mail your product to:
Emalco Enamelware
Ujrzanów 112
08-110 Siedlce, Poland

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help?

Contact us at emalco@emalco.com for questions related to refunds and returns.

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